A little while ago, I created a framework for performance solutions in L&D that was built around four simple questions about the problem to be solved, the people we’re creating for, the solution itself and what happens after it’s deployed.
My intent was (and still is) to bring together a lot of good work that has been done in the L&D and other fields that will help to improve the work we do.
In thinking more about the earlier version of the framework, along with feedback from others, I’ve modified it to begin with the problem, followed by the end users, then the solution itself (whatever that might be). Again, the final step is about making it available and looking at the impact.
What have I missed? What else could be added?
Comments
5 responses to “The Use Framework revisited”
Hey Matt, this is really interesting. But I’m not sure I fully understand when this framework would be used within the context of a training project. Sorry for the idiot boy question!! 🙂
Hey Ant, thanks for reading and commenting. My thinking was to focus on four parts of creating a solution – find out what the problem is (in order to create something useful), find out about the the end users (which also helps to create something useful for them), create something that’s well designed and finally look at the impact in terms of usage and on performance itself. The ‘how to’ sections are my suggestions on how someone might complete each of the parts.
Also, my intention was for it to be applied lots of different solutions that might improve performance. A training solution (F2F, virtual or online module) might be one but there could also be videos, curated content, checklist, job aid, coaching or something else.
Got it! Thanks for explaining. It makes sense and I really like what you’ve designed.
My only suggestions are visual. Firstly, I started reading the framework from the top down, when (I think) you’re expecting people to start at the bottom? So, you could either flip it – or make it clear what comes first. Another idea would be to add some text helping guide people through…. i.e. “Start Here”. Without this context, someone reading it fresh might be confused. Or maybe it’s just me who’s confused 🙂
Thanks Ant and I can see where you’re coming from so I’ve updated the image 🙂
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