Learn. Show. Repeat.

Tag: learning and development

  • Happy New Year!

    Another year begins.

    A fresh start.

    A new page.

    I’ve always liked this time of year because it feels like so much is possible. Looking back and last year is done and like the years before we can’t change what has happened. The past is in the past as they say. But this year is just getting started and I’m feeling optimistic about the coming year because to a large extent what I want the year to be is up to me.

    Last year was a quiet one for me on the blogging and sharing front (I’m feeling rusty writing this post). This was partly due to having a young child which brings about a shift in priorities in a good way. The need for sleep becomes way more important. Despite this, I tried to stay in touch with the happenings in the learning field when I could by reading articles/posts and listening to podcasts here and there. There still seems to be a lot of people talking about what L&D needs to do, with far fewer sharing the how.

    My other reason for less blogging was that I felt flat, lacked motivation and that I’d lost my purpose for writing. I was tired of the constant content focus in learning – the course as the default. I was tired of creating eLearning content dumps where more meaningless interactivity was the goal. Unfortunately, the content design approach is still widespread and as a result we’ve conditioned stakeholders, SME’s, clients and decision makers that this is what we do. The people that suffer are those taking the modules.

    I’ve said before that our role is to support the people in our organisations who do the actual work. Working in learning presents an opportunity to get closer to our organisations and find out what people do, how they do it and what their challenges are. Then we’ll be better placed to offer solutions and experiences that have real impact rather than focusing on the number of objects we produce.

    Nothing will change if we keep doing the same thing. So that’s my goal for this year, to do things differently, evolve my practice and to reflect and share via this blog.

    Happy 2019!

    Image source: Canva

  • Looking Back at 2017

    As the end of another year approaches, I like many bloggers look back on the year that was. It’s been a quieter year on the blogging front for me as my wife and I welcomed the birth of our first child in May, a beautiful baby girl – Eva Rose – who has kept us busy and we’re learning lots!

    Here’s all of my 2017 posts (select a title to read):

    10 Blogs Every eLearning Professional Should Read

    Working with Images in eLearning (part 1)

    Working with Images in eLearning (part 2)

    Valuing all Sources of Learning

    Accessing Curated Content – Experimenting with Rise

    Learning and Development: You Have One Job

    Letter to an eLearning Creator (this was my most popular post EVER!)

    Response from an eLearning Creator

    Sharpening Your Axe

    A Little Help from Your Friends

    I also spent time creating more Storyline tutorials (which now stand at 38).

    Thanks for reading and all the best for the festive season from my family to yours! Catch you in 2018!

  • Response from an eLearning Creator

    Dear Engaged Learner,

    Thank-you for your letter and my apologies for the delay in replying. I receive so many from engaged learners like you that it takes me a little while to respond but it always warms the cockles of my heart to read them.

    I’m so pleased to read that you were engaged during the course but I honestly can’t take all the credit. You see, my colleagues and I usually receive a request for some training when there’s a real or imagined issue or when the legal or safety teams say it needs to be done. We don’t dig to deeply to find out more because it’s always a knowledge gap and creating courses full of information is always the most effective solution. Plus, it’s what we’re known for! Our motto here in the creation team is “if we build it, they will learn”.

    When I develop a course, I work with people who have expertise in the field called subject matter experts (or SME for short and is pronounced smee). But they are so much more than that as they are usually experienced writers, graphic designers, assessors and learning theorists. Even though I have many years of experience, multiple degrees and diplomas in Adult Education and Multimedia and Educational Psychology, write for numerous online publications and actively participate in the eLearning community I still don’t know as much as they do about online learning. They’re so amazing! The SME’s also like to change their minds a lot and they always want to add just a little more content to the course which is quite ok with me because they know best and it always makes the courses better.

    The Communications and Marketing area also deserve a pat on the back for supplying us with the 153-page branding guideline document that spells out the exact colours and fonts to be used as well as the layout and crucial logo information (size, position and inclusion throughout). These things make such a significant contribution to learning but more importantly, it makes the courses look like everything else that’s produced by every other department in the organisation. This will ensure we don’t cause panic among people who won’t know where they are or who produced the course and also keeps them engaged.

    Even though most people use computers and the internet for work and at home and have done for many years without instruction they may not know how to navigate through our courses. Which is why we include the navigation help in every course (even if they are the same). Also, having people think for themselves in online learning is dangerous so it’s much easier if they are always controlled which is why I don’t let people skip anything. As you mentioned, you didn’t want to miss anything which is great because you need to read all of it to learn.

    I’m happy that you liked how I jazzed up the course as the content was dull so it seems like I was able to engage you and at the same time show you how clever I am. There is some well-known and much-loved “science” behind it though. The use of audio to read screen text, images on every screen and lots of clicking, dragging and hovering is because I’m catering for different learning styles, such as seers and listeners and touchies. There’s over 70 learning style models that we use and we manage to have something in there for all of them! This helps people to learn much more effectively and guides many creators here and around the world to produce engaging learning experiences.

    I’m so glad that you enjoyed the game show knowledge check! For the next module (and please keep this a secret) you’ll be a knight that goes on a quest. Along the way you’ll come across a series of dragons who’ll ask you questions and if you choose the right answer you’ll slay the dragon! It’s going to be so much fun and so engaging. You’ll be able to print a certificate for this one to add to your collection. I often look fondly on the ones I’ve accumulated over the years.

    Well, while I may never meet you, I’m easy to find. Just look for the tower made from the finest ivory and that’s where I’ll be along with the rest of the learning and development team working on our next engaging course so that people will know more stuff.

    Signed,
    The Senior Head Specialist Consulting Advisor in Instructional Learning Architecture Design and Creator of Engaging Knowledge Development Solutions for Organisational Capability.

    Image source: morgueFile.com

  • Letter to an eLearning Creator

    Dear eLearning Creator,

    I don’t normally do this but after what was one of the greatest hours of my life, I felt that I must. I’ve just completed a wonderful eLearning course that you created and I wanted to personally let you know how much I enjoyed it and that I was so engaged from start to finish.

    Day-to-day I’m quite busy in my role, however when I received the notification that I needed to complete my module I was happy to stop what I was doing, set my phone to voicemail and get started. Actually, a quiet hush fell over the entire office when they found out that another course was ready as everyone was hungry to consume more content.

    I love PowerPoint! I often see it in meetings so right from the beginning of the course there was a cosy familiarity about it. Even though I was sitting at my desk at work, using my company computer and sipping from my company branded coffee cup, I was delighted to see that our logo was visible throughout the entire course to remind me of where it came from. Not only that, you applied the our branding guidelines consistently and faultlessly throughout – the fonts, the colours and even the distance of the logo from the top right-hand corner of the screen – which really added to the experience.

    I was thankful for the navigation instructions you provided up front. I use computers and the internet a lot here and at home, and I did have to log into our learning area and click on a link to open the course, but I was pleased to find out that clicking on a ‘Next’ button would take me forward, ‘Back’ would take me backwards and ‘Takeaways’ would have some extra information. The progress area came in handy too as it was useful to see how many of the 143 slides I’d completed.

    I must admit that I was a little unsure about what I’d get out of completing the course but to my relief you let me know on the objectives slide what I’d be able to do by the end. I don’t quite remember what they were (they were some good verbs though) but if you say that I can do those things then I believe you!

    Having the audio narration read everything on the screen for me was delightful! It allowed my senses to really soak up the material and it was clever that I couldn’t skip ahead until the audio had finished (meaning that I wouldn’t miss out on anything). I found the pictures in the course made the text less dull and the characters used reflected the happy and diverse mix of people working here. The animations you used certainly jazzed up the information and my right hand got a good workout from all that clicking, dragging and hovering!

    You saved the best part until last – the knowledge check! (by the way, this sounds so much nicer than quiz or test). I thought that presenting the questions in a game show format was so fun! How did you know that true and false questions are my favourite? Multiple choice questions are a bit trickier but luckily I could have as many tries until, by process of elimination, I finally picked the right answer. I appreciated that I wasn’t just right or wrong but that I was Correct! or Incorrect! Funnily enough, that’s just how my boss says it when I answer one of his questions.

    It was a bittersweet moment when I completed the course. I was sad that it was over however the gazillion points I received plus five gold stars did cheer me up as did the ability to print out a certificate to keep and treasure (which incidentally now hangs proudly on a wall in my home).

    Well, that’s all I wanted to say and even though I will probably never meet you, keep those information courses coming – more often and longer would be great. I speak on behalf of my all colleagues when I say THANK-YOU!!

    Signed,
    The Engaged Learner.

    Image source: JPPI on morgueFile.com

  • Learning and Development: You Have One Job

    In many organisations, the learning and development (L&D) area are known as the people who deliver information – mostly via courses – either online or in a classroom. Many of which are essentially nothing more than one-off, content dumps.

    We say that we want to be business partners and express our desire for a seat at the table so we talk about “capacity building”, “a learning organisation” and “ecosystems” in an attempt to achieve this.

    We talk about blending, flipping, shrinking, socialising and gamifying learning events but often the execution has the wrong focus.

    We’ve become overly fixated on frameworks and models and waste time debating their proportions instead of using them as a guide and not a prescription.

    We cling to concepts that don’t exist yet dismiss others despite the evidence from research that exists.

    However, the role of everyone working in learning and development is simple:

    To support the people in our organisations who do the actual work.

    We’re not operating machines, or digging trenches, or serving customers in shops or on the phone, or treating patients or selling widgets. We’re not working outside in the elements. We’re not (usually) working night shift or on the weekend. But the people in our organisations are and we must ensure they can perform whenever and wherever they are working.

    I’ve been reading Innovative Performance Support by Conrad Gottfredson and Bob Mosher and they refer to the ‘Five Moments of Learning Need’ (p37-38):

    New: when people are learning how to do something for the first time.

    More: when people are expanding on what they have learned.

    Apply: when people need to plan what they need to do, remember what they may have forgotten or adapt their performance to a unique situation.

    Solve: when people need to deal with problems, something breaks or doesn’t work as intended.

    Change: When people need to learn a new way of doing things that requires them to change ingrained skills.

    My takeaway is that different moments of need require different solutions and the current one size, one event fits all approach is not effective. So, before we launch yet another information overloaded course, we should ask ourselves a question – is this really supporting our people to do the work they need to do?

    Image source: Morguefile