A little while ago, I created a framework for performance solutions in L&D that was built around four simple questions about the problem to be solved, the people we’re creating for, the solution itself and what happens after it’s deployed. My intent was (and still is) to bring together a lot of good work that […]

This is a question that you might hear in a fast food restaurant. However, when a request for training comes to the L&D team and we provide it – we’re effectively asking the same thing. Do we want to be thought of as the people who create training or design content? Or do we want […]

Recently, I’ve been thinking about the work that we do within in the field of L&D. Usually, we add up all the ‘things’ we’ve produced and tell others within our organisations about all the work we’ve done. Unfortunately, many L&D teams talk in terms of outputs instead of outcomes. But what’s the point of making […]

Not long after publishing my previous post Three ‘Use’ words for L&D, it occurred to me that while these words relate to the learning solutions itself, there’s a fourth ‘use’ word that I neglected to include. User. It’s by understanding the context of the user that we can create something useful. Something that has a […]

I’m currently completing an online course on Human-Computer Interaction (HCI) via the Interaction Design Foundation. In one lesson, Prof Alan Dix talks about three ‘use’ words within the design side of HCI. It got me thinking that these three words could also apply to learning and development. If we are to make a difference in […]