Learn. Show. Repeat.

Tag: workplace learning

  • Rules of Engagement

    shutterstock_144207847

    In the eLearning space, a phrase that I see used a lot by designers and developers is their ability to ‘create engaging eLearning experiences’. But what does that really mean? Well, according to dictionary.com the word “engage” is defined as:

    “To occupy the attention or efforts of (a person or persons)”

    Sounds reasonable and definitely something we should be doing but if engaging eLearning is being created by so many, why is there still so much poor eLearning around? (Sidenote: I realise that an eLearning module isn’t always the solution to a performance problem so I’m coming from the instance of when it is).

    Authoring tools alone don’t create engaging eLearning, not without human intervention consisting of design and adding objects into them. So I suggest that perhaps there’s different ‘types’ of engagement in eLearning experiences used by designers and developers.

    Visual

    Visual engagement comes from the appearance or look-and-feel of the eLearning. It’s about the colours, fonts, images and layout used. It’s how these elements are connected and how well they support the message and content. But while a visually appealing module can draw you in (and occupy your attention), looks are superficial and will wear off on long, dry, content driven eLearning experiences because boring is still boring even if it looks pretty.

    Physical

    Physical engagement comes from having to actually do something during the module and in many cases this will probably involve a combination of clicking, dragging and hovering (requiring some attention and effort). Now I’m all for doing in eLearning but I do question whether clicking/dragging/hovering does anything for real engagement, I mean if there’s some information and instead of just displaying it, users need to click some buttons to reveal the same content but in small pieces, is that any better? I wrestle with this sometimes – is more clickable/dragable and hoverable more engaging?

    Mental

    This type of engagement is about using the mind. It’s about provoking thinking, providing a challenge or challenges. It’s about applying information to situations, making decisions and dealing with the consequences. It’s using stories. It’s making you feel something. It’s also about creating an experience that’s relevant and useful to people that will ultimately improve their performance. For me personally, these things are what really makes an eLearning experience engaging.

    In creating an eLearning module, all these types of engagement are needed (maybe there’s more?) but often the mental engagement is left out and what’s left is just beautiful, interactive content that’s quickly forgotten.

    So, what are your thoughts on engagement in eLearning? What about measuring engagement? Do you do it and if so how?

     

    Image source: Shutterstock

  • Happy Same Year!?

    Welcome to 2016!

    As a new year is upon us, it’s that time again where folks who blog about learning and development share their predictions for the coming year. It’s always fun to see where people think the field is going and it would be interesting to look back on the year in December to see how close their predictions were.

    So, in the spirit of a new year I thought I’d throw out a few ideas of my own about L&D for the year ahead (specifically for those working in L&D). My overall prediction is that what’s easy to do will be favoured over what’s necessary and while there may be good intentions across the L&D field to change, most of these won’t come to fruition.

    Here’s some specific thoughts:

    Professional Development
    Attending conferences will be the main source of PD for learning folks, after all it’s a day or two out of the office, the food is usually good and there’s the possibility of gathering some forward-thinking ideas from the presenters. Then it’s back to work all juiced up with the intention of ‘doing things differently’ but the ideas will either be forgotten completely within a week or will be blocked by someone at a more senior level and subsequently abandoned without a fight.

    Formal courses will also be relied on for the ongoing development of learning and development folks which will be the reason why courses will be offered as the default option to upskill employees. After all, if L&D people only take courses they’re not exposing themselves to different ways of learning so how can they offer other methods to others?

    Workplace Learning
    Online courses will continue to be used as stand-alone, one-off learning experiences or a way to convert classroom sessions and will involve shovelling copious amounts of content at those who are forced to take them. Considered design, user experience, contextualisation and personalisation will take a backseat to content dumps. Micro, on-demand and social learning will not feature on the L&D radar or be integrated with more formal approaches. Many learning folks will be left scratching their heads as to why courses don’t deliver value or change behaviour and the business will again dismiss L&D as a waste of time.

    Learning Research
    There’s a large existing body of learning research and evidence about how people process information and learn. This year, the research will again be ignored completely in learning design (mainly due to a lack of awareness that it even exists) although a preference for incorporating learning styles and use of the MBTI instrument will remain as popular as ever.

    Social Media
    Using tools like blogs, LinkedIn, Twitter, Yammer or Pinterest will be largely ignored by learning professionals (for personal and workplace learning) apart from a short spike in usage after attending a learning conference. This will fade in the days after the event as pre-conference ways of working and learning take over. The perception of SoMe as ‘goofing off’ will remain strong in organisations and at the same time the opportunity for free, on-demand learning will be lost as connection to people and access to knowledge is blocked by corporate firewalls.

    Same old ways

    While this post is somewhat tongue-in-cheek and generalises everyone, it does reflect what I see among learning and development professionals that I come into contact with. I do know that there are L&D folks who are chipping away at change but they are definitely in the minority. I’m really hoping that the opposite of what I’ve written here happens in 2016 so let’s check back at the end of the year and see…