Tag: Performance Consulting

  • 5 books for all learning professionals

    A few years ago, I wrote a blog post where I shared 5 books every eLearning professional should read. I still stand by those suggestions but I’m adding this new selection for all learning professionals. The reason I’ve selected each of these books is because they’ve contributed to the evolution of the way I work.

    Here they are in no particular order:

    Innovative Performance Support by Conrad Gottfredson and Bob Mosher

    This book first introduced me to the five moments of learning need: New (learning something for the first time), More (expanding learning), Apply (when actually doing something), Solve (when problems arise) and Change (when learning a new way of doing something).

    Gottfredson and Mosher also provide lots of ideas on performance support resources appropriate for each need. This book expanded my thinking beyond a one-size-fits-all approach and to consider different learning needs at different times.

    Practice and Feedback for Deeper Learning by Patti Shank

    One of the great things about Patti Shank is her evidence-based approach to learning. This book has five strategies and 26 tactics based on research that are proven to promote deeper learning and application form instruction.

    Millennials, Goldfish & Other Training Misconceptions by Clark Quinn

    I didn’t realise how many myths and superstitions existed within the learning field. In this book, Quinn outlines each claim as well as a counter argument (based on evidence) and what to do when you’re confronted with one of these myths and superstitions.

    Driving Performance Through Learning by Andy Lancaster

    This is a terrific book that spans all activities and roles of modern Learning and Development teams. It covers everything from diagnosing needs, performance consulting, using data to track impact, leveraging technology, facilitation, social collaboration, curating content, coaching and supporting a more self-directed learning approach. There’s also lots of references so you can dig deeper.

    Design Thinking for Training and Development by Sharon Boller and Laura Fletcher

    This is my most recent purchase and I was keen to get my hands on a copy as soon as it came out. I only came across human-centred design or design thinking a couple of years ago. This is the first book that I know of where the techniques have been adapted and applied to creating learning experiences.

    This book has clear explanations and actionable ideas that I now use to scope, design and deliver solutions to address workplace performance problems.

  • Can I take your order?

    This is a question that you might hear in a fast food restaurant.

    However, when a request for training comes to the L&D team and we provide it – we’re effectively asking the same thing.

    Do we want to be thought of as the people who create training or design content? Or do we want to be known as the people who solve problems in our organisations?

    If it’s the second question, then we need to really determine the problem we are trying to solve. This means starting with curiosity and not content.

    Here’s some ideas about how that can happen and questions you can ask.

    Look at the current state.

    What’s happening now? How has the need been identified? What data is available to validate the ‘problem’?

    Determine the desired future state.

    What should be happening? What do people need to be able to do? What are the business goals?

    The gap between the current and future states is the problem to be solved. If you define the gap now, it will help you to evaluate the effectiveness of the solution later on.

    But you also need to ask some more questions.

    What are the consequences of poor performance in this area? What barriers prevent the desired performance? Do any policies and/or procedures impact on performance? If so, how? What feedback or data do we have from users?

    Define success.

    How will you measure successful outcome(s)?

    Hint: consumption of content or having knowledge isn’t success. It needs to be a measurable behavioural change or performance improvement.

    The next thing is to find out who the end users are and learn about them.

    What are their characteristics, context, role? Does anyone do this well? If so, what do they do?

    Create a problem statement/design challenge.

    How might we help (end users) to (required behaviour/performance change) given that we know (user and gap insights).

    From here, you’ll figure out the solution that will solve your problem statement. Create it. Measure and evaluate it. Make changes/improvements based on evaluation.

    Obviously, this is a simplified process and not one that I’ve invented. I stand on the shoulders of giants when I say that I’ve drawn on the work of the following people in this post (click on the bold text for more):

    Arun Pradhan and in particular, his Performance Canvas.

    Cathy Moore and her Action Mapping technique.

    Andy Lancaster and his Driving Performance Through Learning book.

    There is much more to discover in each of these resources that can transform us from order takers to problem solvers and ultimately value creators.

    Image source: Morguefile.com

  • The Next OzLearn Tweet Chat is on 11/8/15

    OzLearn logo

    On Tuesday 11th August at 8:00pm AEST (11:00am UK time), @OzLearn is having its next monthly twitter chat. This month, our guest is Nigel Harrison (@NigeljHarrison) and we’ll be talking about Performance Consulting. You can read a blog post from Nigel by clicking here.

    To join the chat, go to Twitter at 8pm on 11/8, search for @OzLearn and join in the conversation (don’t forget to add #ozlearn to your tweets).

    There is also an OzLearn LinkedIn group where you can view the Storify of the chat afterwards.

    Hope you can join us for the chat!