Tag: Online learning

  • Looking Back at 2017

    As the end of another year approaches, I like many bloggers look back on the year that was. It’s been a quieter year on the blogging front for me as my wife and I welcomed the birth of our first child in May, a beautiful baby girl – Eva Rose – who has kept us busy and we’re learning lots!

    Here’s all of my 2017 posts (select a title to read):

    10 Blogs Every eLearning Professional Should Read

    Working with Images in eLearning (part 1)

    Working with Images in eLearning (part 2)

    Valuing all Sources of Learning

    Accessing Curated Content – Experimenting with Rise

    Learning and Development: You Have One Job

    Letter to an eLearning Creator (this was my most popular post EVER!)

    Response from an eLearning Creator

    Sharpening Your Axe

    A Little Help from Your Friends

    I also spent time creating more Storyline tutorials (which now stand at 38).

    Thanks for reading and all the best for the festive season from my family to yours! Catch you in 2018!

  • Sharpening Your Axe

    There was a woodcutter. He used to work incredibly hard to ensure a good livelihood, but he always felt that his work was not giving him enough output. Every day he would decide to work harder and longer, but at the end of the day he would find his pile of wood smaller than the previous day.

    One day, when he was busy as usual, he noticed a bigger pile of logs with a woodcutter sitting next to it. He asked, “How can you have a bigger pile than me in less time, and how can you relax so early in the day?”

    The other woodcutter replied, “I take time off to sharpen my axe.

    Pile of logs

    I first read this story in a blog post by Ryan Tracey and it’s stuck with me ever since. In Ryan’s post, he talks of manager’s not giving their teams time to ‘sharpen their axes’ and how this is a short-sighted approach. However, whilst I agree with his view, I also believe that all eLearning ‘woodcutters’ should find the time for sharpening rather than waiting for our workplaces to give us the time. In our field, it’s important for us to sharpen our axes to not only be more productive but to be better practitioners.

    Most people – if not all – transition into the (e)Learning field and while there are many creating eLearning, only a small few actually do it well. If you pick up a guitar and strum the strings you’ll hear sound. But there’s a big difference between producing sound from an instrument and producing music. Creating eLearning is no different in that there’s a big difference between creating an interactive content dump and something that has impact and helps people to perform better.

    Generally speaking, eLearning has a poor reputation for being an effective solution for workplace learning. One of the reasons for this is that anyone can buy an authoring tool, maybe complete a course in how to use it, watch some tutorials and then call themselves a developer. However, the tools in trying to make eLearning creation easier, have unintentionally created a false sense of competence in many users. By this I mean that just because someone can easily insert some text and pictures and interactive objects into a tool and then click a few buttons to convert it into a SCORM file for uploading to an LMS doesn’t mean that they can really create useful, meaningful eLearning. Using an authoring tool and an LMS is a start but there’s many more skills required.

    Everyone is busy and many people believe they don’t need to improve (or don’t realise they need to) because they can already do it but it doesn’t have to be this way. It’s up to all of us to DO something regularly to hone our skills. The only people who can improve our industry are those working in it – you and me. So, what can you do to sharpen your eLearning axe?

    Here’s some ideas:

    Firstly, spend some time reflecting and note the areas that you’d like to improve. If you don’t have any areas for improvement, look for ways to share your expertise with others.

    Join an association such as The eLearning Guild, The Learning and Performance Institute or Australian Institute of Training and Development.

    Read some blogs, here’s some suggestions.

    Listen to podcasts, check these ones out.

    Read some books, here’s some of my favourites.

    Join a community such as E-Learning Heroes.

    Connect with other practitioners on social media – LinkedIn, Twitter and/or Facebook.

    Attend a conference.

    Join a Meet-up group in your area Third Place and IDeLers (if you’re in Australia)

    The important thing is to do something regularly, actively and make it a habit. If you look at anyone who is good at what they do regardless of their field, they continually develop themselves. We should be no different.

    What do you do to sharpen your axe?

    Image source: Morguefile

  • Response from an eLearning Creator

    Dear Engaged Learner,

    Thank-you for your letter and my apologies for the delay in replying. I receive so many from engaged learners like you that it takes me a little while to respond but it always warms the cockles of my heart to read them.

    I’m so pleased to read that you were engaged during the course but I honestly can’t take all the credit. You see, my colleagues and I usually receive a request for some training when there’s a real or imagined issue or when the legal or safety teams say it needs to be done. We don’t dig to deeply to find out more because it’s always a knowledge gap and creating courses full of information is always the most effective solution. Plus, it’s what we’re known for! Our motto here in the creation team is “if we build it, they will learn”.

    When I develop a course, I work with people who have expertise in the field called subject matter experts (or SME for short and is pronounced smee). But they are so much more than that as they are usually experienced writers, graphic designers, assessors and learning theorists. Even though I have many years of experience, multiple degrees and diplomas in Adult Education and Multimedia and Educational Psychology, write for numerous online publications and actively participate in the eLearning community I still don’t know as much as they do about online learning. They’re so amazing! The SME’s also like to change their minds a lot and they always want to add just a little more content to the course which is quite ok with me because they know best and it always makes the courses better.

    The Communications and Marketing area also deserve a pat on the back for supplying us with the 153-page branding guideline document that spells out the exact colours and fonts to be used as well as the layout and crucial logo information (size, position and inclusion throughout). These things make such a significant contribution to learning but more importantly, it makes the courses look like everything else that’s produced by every other department in the organisation. This will ensure we don’t cause panic among people who won’t know where they are or who produced the course and also keeps them engaged.

    Even though most people use computers and the internet for work and at home and have done for many years without instruction they may not know how to navigate through our courses. Which is why we include the navigation help in every course (even if they are the same). Also, having people think for themselves in online learning is dangerous so it’s much easier if they are always controlled which is why I don’t let people skip anything. As you mentioned, you didn’t want to miss anything which is great because you need to read all of it to learn.

    I’m happy that you liked how I jazzed up the course as the content was dull so it seems like I was able to engage you and at the same time show you how clever I am. There is some well-known and much-loved “science” behind it though. The use of audio to read screen text, images on every screen and lots of clicking, dragging and hovering is because I’m catering for different learning styles, such as seers and listeners and touchies. There’s over 70 learning style models that we use and we manage to have something in there for all of them! This helps people to learn much more effectively and guides many creators here and around the world to produce engaging learning experiences.

    I’m so glad that you enjoyed the game show knowledge check! For the next module (and please keep this a secret) you’ll be a knight that goes on a quest. Along the way you’ll come across a series of dragons who’ll ask you questions and if you choose the right answer you’ll slay the dragon! It’s going to be so much fun and so engaging. You’ll be able to print a certificate for this one to add to your collection. I often look fondly on the ones I’ve accumulated over the years.

    Well, while I may never meet you, I’m easy to find. Just look for the tower made from the finest ivory and that’s where I’ll be along with the rest of the learning and development team working on our next engaging course so that people will know more stuff.

    Signed,
    The Senior Head Specialist Consulting Advisor in Instructional Learning Architecture Design and Creator of Engaging Knowledge Development Solutions for Organisational Capability.

    Image source: morgueFile.com

  • Letter to an eLearning Creator

    Dear eLearning Creator,

    I don’t normally do this but after what was one of the greatest hours of my life, I felt that I must. I’ve just completed a wonderful eLearning course that you created and I wanted to personally let you know how much I enjoyed it and that I was so engaged from start to finish.

    Day-to-day I’m quite busy in my role, however when I received the notification that I needed to complete my module I was happy to stop what I was doing, set my phone to voicemail and get started. Actually, a quiet hush fell over the entire office when they found out that another course was ready as everyone was hungry to consume more content.

    I love PowerPoint! I often see it in meetings so right from the beginning of the course there was a cosy familiarity about it. Even though I was sitting at my desk at work, using my company computer and sipping from my company branded coffee cup, I was delighted to see that our logo was visible throughout the entire course to remind me of where it came from. Not only that, you applied the our branding guidelines consistently and faultlessly throughout – the fonts, the colours and even the distance of the logo from the top right-hand corner of the screen – which really added to the experience.

    I was thankful for the navigation instructions you provided up front. I use computers and the internet a lot here and at home, and I did have to log into our learning area and click on a link to open the course, but I was pleased to find out that clicking on a ‘Next’ button would take me forward, ‘Back’ would take me backwards and ‘Takeaways’ would have some extra information. The progress area came in handy too as it was useful to see how many of the 143 slides I’d completed.

    I must admit that I was a little unsure about what I’d get out of completing the course but to my relief you let me know on the objectives slide what I’d be able to do by the end. I don’t quite remember what they were (they were some good verbs though) but if you say that I can do those things then I believe you!

    Having the audio narration read everything on the screen for me was delightful! It allowed my senses to really soak up the material and it was clever that I couldn’t skip ahead until the audio had finished (meaning that I wouldn’t miss out on anything). I found the pictures in the course made the text less dull and the characters used reflected the happy and diverse mix of people working here. The animations you used certainly jazzed up the information and my right hand got a good workout from all that clicking, dragging and hovering!

    You saved the best part until last – the knowledge check! (by the way, this sounds so much nicer than quiz or test). I thought that presenting the questions in a game show format was so fun! How did you know that true and false questions are my favourite? Multiple choice questions are a bit trickier but luckily I could have as many tries until, by process of elimination, I finally picked the right answer. I appreciated that I wasn’t just right or wrong but that I was Correct! or Incorrect! Funnily enough, that’s just how my boss says it when I answer one of his questions.

    It was a bittersweet moment when I completed the course. I was sad that it was over however the gazillion points I received plus five gold stars did cheer me up as did the ability to print out a certificate to keep and treasure (which incidentally now hangs proudly on a wall in my home).

    Well, that’s all I wanted to say and even though I will probably never meet you, keep those information courses coming – more often and longer would be great. I speak on behalf of my all colleagues when I say THANK-YOU!!

    Signed,
    The Engaged Learner.

    Image source: JPPI on morgueFile.com

  • Rules of Engagement

    shutterstock_144207847

    In the eLearning space, a phrase that I see used a lot by designers and developers is their ability to ‘create engaging eLearning experiences’. But what does that really mean? Well, according to dictionary.com the word “engage” is defined as:

    “To occupy the attention or efforts of (a person or persons)”

    Sounds reasonable and definitely something we should be doing but if engaging eLearning is being created by so many, why is there still so much poor eLearning around? (Sidenote: I realise that an eLearning module isn’t always the solution to a performance problem so I’m coming from the instance of when it is).

    Authoring tools alone don’t create engaging eLearning, not without human intervention consisting of design and adding objects into them. So I suggest that perhaps there’s different ‘types’ of engagement in eLearning experiences used by designers and developers.

    Visual

    Visual engagement comes from the appearance or look-and-feel of the eLearning. It’s about the colours, fonts, images and layout used. It’s how these elements are connected and how well they support the message and content. But while a visually appealing module can draw you in (and occupy your attention), looks are superficial and will wear off on long, dry, content driven eLearning experiences because boring is still boring even if it looks pretty.

    Physical

    Physical engagement comes from having to actually do something during the module and in many cases this will probably involve a combination of clicking, dragging and hovering (requiring some attention and effort). Now I’m all for doing in eLearning but I do question whether clicking/dragging/hovering does anything for real engagement, I mean if there’s some information and instead of just displaying it, users need to click some buttons to reveal the same content but in small pieces, is that any better? I wrestle with this sometimes – is more clickable/dragable and hoverable more engaging?

    Mental

    This type of engagement is about using the mind. It’s about provoking thinking, providing a challenge or challenges. It’s about applying information to situations, making decisions and dealing with the consequences. It’s using stories. It’s making you feel something. It’s also about creating an experience that’s relevant and useful to people that will ultimately improve their performance. For me personally, these things are what really makes an eLearning experience engaging.

    In creating an eLearning module, all these types of engagement are needed (maybe there’s more?) but often the mental engagement is left out and what’s left is just beautiful, interactive content that’s quickly forgotten.

    So, what are your thoughts on engagement in eLearning? What about measuring engagement? Do you do it and if so how?

     

    Image source: Shutterstock